Reigning Cats & Dogs is a well-established, professional pet care company serving the Metro Atlanta area. We are seeking an experienced Reservations Coordinator with hands-on administrative experience using Time to Pet to join our team.

This role is ideal for someone who enjoys structured administrative work, clear processes, and supporting both clients and service providers in a fast-paced but organized environment.

This role REQUIRES Time to Pet admin experience

Applicants must have office/admin-level experience using Time to Pet. Experience only as a sitter or walker does not qualify.

Key Responsibilities

• Manage client inquiries, reservations, and schedule changes in Time to Pet
• Process cancellations, holiday surcharges, and booking requests in accordance with company policies
• Communicate with clients via phone, email, and Time to Pet conversation feeds
• Support service providers with scheduling, coverage, and policy guidance
• Monitor HR and admin inboxes and respond promptly
• Manage hiring workflow including applicant responses and scheduling interviews
• Maintain accurate calendars, notes, and documentation in Time to Pet
• Ensure policies are followed consistently and professionally

Required Qualifications

• Proven administrative experience using Time to Pet
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable working independently and following established procedures
• Reliable availability during scheduled work hours
• Ability to maintain professional boundaries and log accurate working time

Preferred (but not required)

• Experience with pet care office administration
• Familiarity with client agreements, cancellation policies, and holiday pricing
• Experience working remotely or in a hybrid admin role

Schedule & Compensation

• Part-time position
• Set, consistent (but flexible) weekday with possible rotating weekend hours
• Pay commensurate with experience