About Time To Pet
Time To Pet is an Austin, TX based company focused on building business management software for pet care businesses. Our SaaS product is designed to help pet care professionals start, grow, and better manage their companies.
We pride ourselves on our ability to rapidly deliver exciting new features to our clients, to provide unmatched support, and to help them build the best business possible. We do this by finding great people, using systems to manage and improve our processes, staying lean and nimble, listening to the needs of our clients, fully committing to customer success, and providing useful and relevant content.
At Time To Pet, Customer Support is essential to our mission. The top priority for our Customer Support team is to make our clients as successful as possible while utilizing Time To Pet and to ensure their experience is positive by succeeding their expectations.
As a part of the Customer Support team, you’ll be directly responsible for ensuring the happiness of our clients by managing support requests, improving support processes and acting as an advocate for Time To Pet. You will play a major role in the success of Time To Pet through enriching our customer support and other special projects.
The Ideal Candidate
You’re empathetic to clients and understand that not everyone shares the same level of technical skill. You have the unique ability to make clients feel empowered and successful when they have a question; not silly or stupid. You are a problem solver willing to go the extra mile to ensure that a question is answered or a problem solved. You have the ability to listen and connect real world questions with solutions through software. You are detail oriented, professional, and understand that support is often the first line of communication with our customers. You enjoy communicating with people and can balance being friendly with getting a job done in a timely manner. You have a skill for writing and enjoy creating new content. You enjoy being efficient and looking for new ways to increase efficiency and improve your job and your skillset. Most importantly – you are a self-starter. While our ideal candidate would be based in Austin, TX - we are open to remote employees and all employees have the opportunity to work from home.
Things You May Do
Time To Pet is a small software company so you will likely get to work on many projects. We expect that the majority of your time (75% or so) will be spent doing the following:
Your remaining time will be spent working on special projects to help enhance the overall business of Time To Pet. This can include:
How You Will Work
Time To Pet is a semi-remote team meaning that your primary work space can be at our office in Austin, TX but you do have the opportunity to work remotely. While we do offer flexible work hours, our normal support hours are Monday - Friday from 8am to 7pm CT so we would expect your normal working hours to be within this time frame. While rare, occasional flexible weekend support hours may be required.
We use tools like Slack to keep in touch with team members, Help Scout to manage our customer support channels, Dialpad for phone calls, Dialpad Meetings to conduct screen share calls, and proprietary systems to manage our client accounts.
How To Apply
Please submit the form by clicking the "Apply Now" button. Be sure to include your name, phone number, email, a resume, and a cover letter. Please note that you may need to verify your email address after submitting your application.